OzQueen Customer Service

Your Pack Shipment

Packages are generally dispatched in same day after receipt of payment and are shipped via Australia Post with tracking and deliver with signature. We will provide you with a link to track your package online.

Boxes are amply sized and your items are well-protected.

Shipping times are estimated at between 3-5 business days depending on your location within Australia. OZQUEEN ships goods Australia wide. We do NOT accept international orders through our website.

Postage is Free.

Return and Exchange Policy

 We will provide you with an exchange or refund for full priced items where: 

- The items have not been worn, damaged or washed,         

- The items still have original tags attached and original box,

- The items are returned within 7 days from date of purchase return.

Payment Security

When purchasing from OZQUEEN, your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard.

Details Security

OZQUEEN is dedicated to keeping your detail private. OZQUEEN will never distribute, rent or sell your personally identifiable information or a list of our customers to third parties.  We use this information to identify your orders, send you our special offers (if applicable). 


Free shipping

Best Service

Azo Free Lingerie